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Customer Experience
Travel Experience Ideas
for Turkish Airlines
Experience Ambassadors
iOS Application
Android Application
Web Application
API Development
Overview:
Turkish Airlines aimed to gather richer, context-based insights from its Miles&Smiles elite members regarding their travel experiences.
This is an application for the exclusive members of Miles & Smiles, who have joined the Experience Ambassadors program upon invitation by Turkish Airlines, where they can share their suggestions for improvement, level of satisfaction, and new experience ideas regarding products and services provided by the brand.
Key Features
1
Invitation-Only Community
Experience Ambassadors is designed as a private, curated community. Participation is offered exclusively to selected Miles&Smiles members whose travel habits and expectations align with strategic passenger profiles. This invitation-based structure ensures that feedback comes from highly engaged travelers with deep familiarity of the Turkish Airlines journey experience.
2
Improvement Suggestions & Satisfaction Evaluation
Members can share detailed suggestions for improvement and express their level of satisfaction regarding Turkish Airlines' products and services. The platform enables ambassadors to provide constructive feedback on various aspects of their travel experience, while also collecting structured satisfaction data. This comprehensive approach helps the airline identify areas for enhancement and prioritize improvements.
3
New Experience Ideas
Ambassadors can propose innovative experience ideas and concepts for Turkish Airlines' products and services. This feature transforms members into co-creators, allowing them to contribute fresh perspectives and creative solutions that could shape the future of the airline's customer experience.
